Founded in 1986, JML began as a small family-run company, delivering live demonstrations of innovative products at consumer exhibitions.
After successfully trialing end-of-aisle video promotions in third party retail shops, the company expanded into consumer selling. Fast forward thirty years and JML is now a household name and world leader in retail screen promotions and TV home shopping, with an international presence in over 70 countries worldwide.
JML was looking for a solution that would help them to enforce against counterfeit goods being sold under the JML brand, as well as by third-party affiliates.
In recent years, the way that these products are imported and sold in the UK has changed dramatically, due to the power of the internet and online market places.
In 2016, online shoppers in the UK spent more than £130 billion1, up from £114 billion in 20152. The growth of online sales channels from websites to marketplaces to social media have provided criminals multiple avenues through which to distribute counterfeit and grey market goods.
JML had dedicated significant resources to manually search the internet to identify marketplaces listings that were infringing on their intellectual property rights. However, the fast proliferation of online marketplaces, combined with increasingly shrewd illicit traders meant that undertaking this task internally was becoming increasingly difficult to manage and economically impractical.
The OpSec Solution
OpSec devised a tailored solution for JML utilizing the Online InSight® platform to provide online marketplace and voucher-site monitoring, as well as enforcement services. JML staff and their OpSec dedicated account manager conduct regular reviews to align product focus with television advertising schedules.
OpSec’s marketplace monitoring solution provides JML with round-the-clock brand protection insights into the online sales activity occurring on hundreds of global e-commerce platforms such as eBay, Taobao, AliExpress and more.
Sophisticated web-scraping combined with manual risk assessment analysis helps to uncover illegitimate sales adversely affecting JML’s brand distribution strategy and revenues.
By providing a user-friendly web interface and dashboard analytics, OpSec delivers actionable intelligence and measures the ongoing success of the brand protection program. OpSec’s team of experienced enforcement analysts react to Online InSight data by conducting fast and effective take-downs of both marketplace listings and sellers.
JML’s partnership with OpSec quickly made a significant reduction in the number of counterfeit and infringing online marketplace listings. In the first year of the program, OpSec located and removed 7,796 listings, with a combined value of £25 billion*. Additionally, OpSec removed 4,025 sellers from various marketplaces.
By providing such a comprehensive online brand protection solution, JML staff are able to spend more time concentrating on building their brand globally.
* Listing value obtained by multiplying product item value by sellers stated volume availability