“Opportunity to advance your career in the fascinating and challenging world of Cyber Security”
We are OpSec Security, a leader in on-product and online authentication and brand protection. After decades of leadership in brand protection technology, we have grown to become the leading provider of fully integrated brand and document security, providing companies and governments with myriad solutions to help our customers ensure brand quality, reputation, and integrity.
The Role:
“Perform service assurance and quality control, and identify opportunities for improvement”
- Maintain core AP Operations processes to ensure that service delivery is efficient and of high quality
- Proactively identify improvement opportunities in AP Operations processes; gather feedback from analysts; recommend and implement process improvements
- Build business cases to communicate the value and impact of changes to stakeholders
- Model and document Operations processes
- Perform Quality Control (QC) activities, monitor and analyse set operational quality KPIs, run continual service improvements
- Develop, maintain, and enhance QC methodology and standards for AP Operations
- Manage the Operations‘ request queue for the assigned service area
- Manage the issue backlog of AP Operations workflow improvements and translate complex requirements into epics and user stories
- Perform data analytics to transform raw data into meaningful and useful information
About you:
- Excellent communication skills
- Ability to create clear and concise documentation
- Experience in visual modelling; proven examples of creating workflow diagrams, wireframes, system architecture diagrams or other visual models would be an advantage
- Working knowledge of SQL to be able to create basic queries or modify existing ones would be an advantage
- Strong analytical skills
- Analytical and critical thinking
- Efficient management of both standard and ad hoc projects/tasks, while working on multiple projects in parallel
- Excellent English in both verbal and written forms
- Understanding internet piracy, including the knowledge of file-sharing technologies, is desirable but not essential
We offer:
“Great people, Cool projects, Good work/life balance, Excellent work environment”
- Annual salary from €18000 to €25000 gross per year, the final offer will depend on your profile
- A large variety of software technologies used in challenging projects
- The chance to develop and grow in a high-tech international environment
- Supportive, friendly working culture and possibility to have a real impact on your work
- Medical Health Insurance and life insurance
- 24 paid vacation days
- Modern office in the city center with many perks: engagement events, teas/coffees, snacks in the office, gaming room and etc.
JOIN US and be a part of a collaborative global team whos is very keen to learn and develop with your help and support!
To apply for this job email your details to mmalyskiene@opsecsecurityonline.com