Job Description:
- To response and ensure the customer inquiries and requests are addressed in a timely manner
- To coordinate with sales team, other departments, suppliers and other ticket centers to ensure the print quality and customers’ requirements are met
- To handle customer complaints according to the Company procedures and service standard
- To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information
- To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team
- To assist and back up other team members and provide supports and report to supervisor
- To prepare Proforma invoice for Prepaid Customer, track the payment and inform to accounting Dept. to release the order to customer
- To take orders, determine charges, and oversee billing or payments
- To provide information about products and services and respond to questions and complaints in a friendly and professional manner
- Responsible for maintaining accurate records of all transactions made in connection with his/her work.
Skills and requirements
- Great communication skills in listening, speaking, and writing. Strong listening and speaking skills to clearly and accurately respond to customer inquiries and concerns
- Understand customers’ needs and concerns in order to be able to resolve the call as efficiently and effectively as possible
- Respond to questions and complaints in a friendly and professional manner
- Good interpersonal skills. Be patient and polite, especially when dealing with difficult or angry customers
- Able to analyze situations, investigate problems, and determine solutions
- Customer / Supplier liasing skills
Personality Profile
- High integrity
- Confident and positive manner
- Independent
- Highly self-motivated
- Multi-task ability
To apply for this job email your details to rsumner@opsecsecurityonline.com