“High Tech, Global business. Great people, good work/life balance, excellent work environment.”
We are OpSec Security, a leader in on-product and online authentication and brand protection. After decades of leadership in brand protection technology, we have grown to become the leading provider of fully integrated brand and document security, providing companies and governments with myriad solutions to help our customers ensure brand quality, reputation, and integrity.
The Role
“Ensuring delivery of a World Class service to our clients.”
- Working as an integral member of the Customer Care team to ensure a high level of customer service throughout the entire order and supply process
- Processing sales orders via our various systems such as MAS and WSPL, in line with defined procedures
- Keeping customers informed at all times regarding order status and collection dates
- Assist in the on-boarding process for new customers
- Possess a high level of knowledge with regards to the Company’s products and solutions in order to provide customers with accurate and clear information
- Managing customer complaints and ensuring timely professional responses to the customer during and after resolution
- Assist all team members in order to manage spikes in workload
- Support in the Complaints process to ensure satisfactory resolution both internally as well as customer facing
- Working with the Office Manager to achieve continual improvement in the day-to-day running of the office
- Provide assistance with gathering data/information for the Company, for example obtaining customer feedback on recent orders
- Provide support with invoicing/be responsible for the issuance of timely invoicing and End of Day Cheque Tracker and Petty cash file updates
- Provide support with administrative tasks or ad-hoc duties as assigned from time to time by the management
- Step in for the Office Manager as required, to ensure consistent cover during holidays and/or periods of absence
- Adhere to all security policies, regulatory/industry standards and codes of conduct
We are looking for:
- Must be able to speak fluent English and preferably Maltese
- Should possess a clean police conduct certificate
- Should hold a minimum of 5 GCSE’s (or equivalent) at grade C or above which includes English and Maths; having an A level qualification would be desirable
- Previous customer service experience essential
- Experience of ERP systems preferred but not essential
- Excellent written and verbal communication skills
- Excellent I.T. Skills – Word, Excel, Outlook etc
- Must demonstrate the highest level of integrity, discretion and confidentiality to be exercised at all times
- Must be able to provide the customer with a service experience which addresses the customer issue/request, and is clear, honest and constructive
- The ability to work accurately paying close attention to detail
- Ability to work to strict deadlines, prioritise workload and work under pressure
- Must have the ability to multi task, be self motivated and able to work autonomously as well as in a team environment
- Flexibility to accommodate ever-changing working environment and demands placed upon it
- Possess a positive, professional, ‘customer first’ attitude
We offer:
- Competitive salary
- Mon-Fri, regular days
- Clean, High-tech environment
- 26 days holiday per year
- Discretionary bonus
- On-going career development
- Referral scheme
JOIN US and be a part of a collaborative global team determined to fight counterfeits and build strong, lasting partnerships with our clients.