“Build your career in the fascinating and challenging world of Cyber Security”
OpSec is the leading provider of brand protection, serving some of the most iconic brands and leading governments around the world. Our products help secure and enhance brands both on-product and online, combatting counterfeit, protecting digital content and brand reputation, and unlocking brand/IP value through licensing and consumer engagement. We are expanding quickly and are looking to build.
The Role:
“Provide world-class customer service and consultative support”
The Brand Customer Success Manager (CSM) role focuses on the delivery of OpSec Online Brand Protection solutions, acting as the main point of contact for a portfolio of accounts. This is a challenging and exciting position, in a rapidly developing field, working collaboratively with the world’s premier brands for a dynamic, fast-paced company.
- Manage the full lifecycle of service engagement for an assigned client portfolio, managing expectations and service requirements
- Build strong, collaborative long-term working relationships with both internal and client personnel
- Communicate data-driven recommendations and industry best practices with individuals in varying levels of an organization, including executive management
- Leverage internal and external software tools at an expert level
- Work closely with internal teams on monthly deliverables
- Quickly adapt to industry trends and client requirements
- Perform other related duties as assigned.
About you:
- Ability to communicate clearly, especially in translating technical processes into easily understood information to internal and external clients and stakeholders
- Must be self-motivated, flexible, and adaptable to client & organizational changes
- Ability to work independently with minimal supervision
- Strong organization, consultative and analytical skills
- Excellent time management skills and the ability to work well under pressure
- Team player with a creative and innovative mindset
- Proficient in Microsoft Office products (Excel, PowerPoint, Word)
- A native/professional level of French/German or Italian
- Some travel may be required.
Education and Experience:
Essential:
- Bachelor’s degree or equivalent years of experience in lieu of degree
- Minimum of 2 years of client-facing experience.
Desirable:
- SaaS and/or corporate consulting experience
- Background in the account and/or project management
- Knowledge of trademark laws and internet practices
Company Package and Reward:
- Market competitive package, the final offer will depend on your profile
- We also offer a company bonus and 25 days holiday plus national holidays
- A large variety of software technologies used in challenging projects
- The chance to develop and grow in a high-tech international environment
- Medical Health Insurance and life insurance
- Modern offices in city centre locations
JOIN US and be a part of a collaborative global team determined to fight counterfeits and build strong, lasting partnerships with our clients.
To apply for this job email your details to crawlins@opsecsecurity.com