Brand Customer Success Manager

Position Summary:

The Brand Customer Success Manager (CSM) role focuses on the delivery of OpSec Online Brand Protection solutions, acting as the main point of contact for a portfolio of accounts, and providing world-class customer service and consultative support. This is a challenging and exciting position in a rapidly developing field working collaboratively with the world’s premier brands for a dynamic, fast-paced company.


  • Manage the full lifecycle of service engagement for an assigned client portfolio, managing expectations and service requirements.
  • Build strong, collaborative long-term working relationships with both internal and client personnel.
  • Communicate data-driven recommendations and industry best practices with individuals in varying levels of an organization, including executive management.
  • Leverage internal and external software tools at an expert level
  • Work closely with internal teams on monthly deliverables.
  • Quickly adapt to industry trends and client requirements.
  • Perform other related duties as assigned.

Skills and Abilities:

  • Ability to communicate clearly, especially in translating technical processes into easily understood information to internal and external clients and stakeholders.
  • Must be self-motivated, flexible, and adaptable to client & organizational changes.
  • Ability to work independently with minimal supervision.
  • Strong organization, consultative and analytical skills.
  • Excellent time management skills and the ability to work well under pressure.
  • Team player with a creative and innovative mindset.
  • Proficient in Microsoft Office products (Excel, PowerPoint, Word).
  • A native/professional level French skill. 
  • Some travel may be required.

Education and Experience:

  • Bachelor’s degree or equivalent years of experience in lieu of degree.
  • Minimum of 2 years of client-facing experience.

Preferred Qualifications:

  • SaaS and/or corporate consulting experience.
  • Background in the account and/or project management.
  • Knowledge of trademark laws and internet practices.

Organizational Alignment:

  • Reports to the Supervisor, CSMs EMEA.
  • This position does not have direct staff management responsibilities at this time.

Environment Job Requirements and Working Conditions:

  • All prospective employees must pass a background screening check prior to commencing employment.