Head of Account Management

OpSec Security, Inc. is the global leader in anti-counterfeiting and brand protection management solutions. OpSec Brand Protection delivers a full suite of product security and online monitoring technologies and services. OpSec's products protect brand owners from counterfeiting, gray market diversion, intellectual property infringement, and brand abuse.The Group operates manufacturing facilities and laboratories in the USA and the UK, and has sales operations in the Americas, Europe, and Asia. Our clients include well-known brand manufacturers and companies such as Lacoste, Yamaha, Warner Bros., Hewlett Packard, Samsung, Bayer HealthCare, Vorwerk, etc. For more information, please visit http://www.opsecsecurity.com

For our Munich office we are currently looking for a

Your role:

• Manage the client services group to maximize client retention and increase revenue from existing client base.
• Maintain direct relationships with key accounts.
• Liaise with operations and technical team to ensure service deliverables meet and/or exceed client expectations.
• Provide ongoing leadership, support and training to Munich-based team of account managers.
• Establish consistent framework to be used for client engagements by the client services team.
• Manage account renewal process for key accounts and assist team in renewal process for all accounts
• Establish & evolve consultative service delivery methodology
• Interface with key members of operations and product development teams to provide client/market feedback and provide input in the direction of product development and enhancement efforts.
• Act as an online brand protection solutions expert on new client acquisition opportunities that have been highly qualified and are deep in the sales cycle.

Your background:
•    Ideally, an Internet Industry background with a minimum of 4 years of account management experience in delivering complex solutions and services to the client
•    Strong presentation skills in German and English
•    Proficiency in MS-Office, esp. PowerPoint
•    Strong interpersonal and team building skills
•    Proficiency in at least German and English (ideally good command of French and/or Spanish

Your personality:
•    Very good communication skills, open minded, will to succeed & entrepreneurial thinking
•    Self-motivated, but team player

Interested?
Please send your application in English, including your earliest possible starting date and your salary requirement.

OpSec Security GmbH
Petur Agustsson
Inselkammerstr. 1
82008 Unterhaching
bewerbung@opsecsecurity.de
www.opsecsecurity.de